How do I return an item?
For refunds, please contact us within 30 days. Either contact us by phone at 207.763.1000 or email at Blackthistledesigns@gmail.com
Almost everything purchased is available for return and refund or exchange, with some exceptions.
CRYPTOZOIC products are not returnable or exchangeable once any factory seal has been broken and as well deposits taken during pre-sales are non-refundable.
Unless a flaw in workmanship, bespoke items are not returnable. Fit is determined by measurements provided by the buyer and not a cause for return or refund.
Kilts are bespoke items, however, depending upon the circumstances, we may purchase back the tartan.
Because of the nature of the product with special fabrics and/or labour hours deposits made on bespoke items are non-refundable in the majority of cases. Please call us with inquiries if you need an exception.