How do I return an item?

For refunds, please contact us within 30 days.   Either contact us by phone at 207.763.1000  or email at

Almost everything purchased is available for return and refund or exchange, with some exceptions.

CRYPTOZOIC products are not returnable or exchangeable once any factory seal has been broken. Please call us with instructions or inquiries.

Unless a flaw in workmanship, bespoke items are not returnable. Fit is determined by measurements provided by the buyer and not a cause for return or refund.

Kilts are bespoke items, however, depending upon the circumstances, we may purchase back the tartan.